Last updated September 3, 2026
Tentilo support
Tentilo is an underwater match-three puzzle with five thousand hand-measured levels. If something is not working, write to us and we will answer.
How to reach us
Write to info@eksgames.com. We usually reply within two working days.
To help us answer quickly, include your device model, your iOS or Android version, and the level number where the problem happened.
I deleted the game and lost my progress
If you had signed in with Google or Apple, sign in again with the same account and your progress comes back from the cloud save. As a guest, progress is stored only on your device, so deleting the game removes it and it cannot be recovered.
I bought something and did not receive it
Purchases are delivered as soon as the store confirms the payment; a slow bank confirmation can take a few minutes. If the item still has not arrived, reopen the game once — pending purchases are delivered on launch.
If that does not work, write to us with the receipt from Apple or Google.
The “watch a video” button says there is no ad
Ads come from an ad network and are not always available, especially on a weak connection. The reward is only given when a video is actually watched to the end.
How many videos can I watch?
Five lives a day, and one rescue per attempt at a level. These limits exist so the game stays a game.
How do I turn off the music, sound or vibration?
The gear button on the map opens settings; each has its own switch.
How do I change the language?
In settings, press and hold the language row — a wheel opens. Drag to your language and release. The game speaks 28 languages.
Refunds
Refunds are handled by the store, not by us. Use reportaproblem.apple.com for iOS, or Google Play, Account, Purchase history for Android.