Last updated October 12, 2026
ToppleBloom support
If something in ToppleBloom is not working, write to us and we will answer.
How to reach us
Write to teameksgames@gmail.com. Include your device model, your iOS or Android version and the level where the problem happened, so we can answer quickly. Never send passwords.
I lost my progress
If you had signed in with Google or Apple, open Settings and sign in with the same account; your cloud save comes back. If you never signed in, your progress lived only on your device and we cannot recover it.
Purchases and refunds
In-app purchases are handled entirely by the App Store or Google Play, and we never see your payment details. If something you bought has not arrived, write to us with the receipt from Apple or Google.
Refunds are handled by the store, not by us. Use reportaproblem.apple.com for iOS, or Google Play › Account › Purchase history for Android.
Delete your ToppleBloom account
In the game: Settings › Delete my account › Yes, delete. Without the app, write to teameksgames@gmail.com with the subject “ToppleBloom data deletion” and your player code (shown in Settings) or, for a signed-in account, its name and email address. We delete it within 30 days. The privacy policy explains what is deleted and when.