Last updated October 5, 2026
Foxlight support
If something in Foxlight is not working, write to us and we will answer.
How to reach us
Write to info@eksgames.com. Include your device model, your iOS or Android version and the level where the problem happened, so we can answer quickly. Never send passwords.
I lost my progress
If you had signed in, open Settings › Account and sign in with the same Apple or Google account; your cloud save comes back. If you never signed in, progress lived only on your device and we cannot recover it.
Purchases and refunds
Purchases come back through your store account, not your game account: Settings › Account › “Restore purchases”. If an item still has not arrived, write to us with the receipt from Apple or Google.
Refunds are handled by the store, not by us. Use reportaproblem.apple.com for iOS, or Google Play, Account, Purchase history for Android.
Delete your Foxlight account
In the game: Settings › Account › Delete account. Without the app, write to info@eksgames.com with the subject “Delete my Foxlight account” and the e-mail address of the Google account you signed in with. If you signed in with Apple, delete from the app. The privacy policy explains what is deleted and when.